PlanMyPickle

Privacy Policy

Last updated: October 14, 2026

This privacy policy is published by BITECADDY LLC, doing business as PlanMyPickle ("PlanMyPickle," "we," "us," "our"), which operates the PlanMyPickle pickleball tournament platform at planmypickle.com and app.planmypickle.com and its mobile apps. It is the single privacy policy for PlanMyPickle, including our SMS text messaging programs. This policy explains what information we collect, how we use it, and your choices.

Information we collect

• Account & registration details you provide: name, email address, mobile phone number, and (optionally) your skill or DUPR rating.
• Tournament data: the events you organize or register for, division, match results, and check-in status.
• Basic technical data needed to operate the service (e.g., authentication tokens).
• Signed waivers: when a club, or the organizer of an event, asks you to sign its waiver in the app, the exact text you signed, the name you typed, whether you signed as an adult or as a parent or guardian, the consent wording shown, the date and time, your network (IP) address and your browser or device, with fingerprints (hashes) that help show the record wasn't changed. The club or the organizer wrote the waiver; we keep the signed record for them. A club's waiver is seen only by that club's staff and you; an event's waiver only by that event's organizers and you.
• House accounts: if a club you belong to lets members charge to an account, the charges, payments, adjustments and monthly statements on your account with that club. Only that club's staff and you can see them. The club extends that credit; PlanMyPickle only keeps the records.
• Email activity: for emails a club sends its members (see "Emails from clubs" below), whether and when the email was opened or a link in it was clicked. We don't record your IP address, location or browser details for this.

How we use your information

• To run tournaments you organize or play in — brackets, scheduling, check-in, scoring, and standings.
• To send you account and tournament communications, including SMS text alerts about your match times and court assignments (see below).
• To process registration fees where applicable.
• To deliver emails from clubs you're a member of, and to show those clubs totals of how their emails did (see "Emails from clubs" below).

SMS / text messaging

• What we collect for messaging, and how we use it: your mobile phone number, which consent box you ticked, the exact wording shown to you, and the date, time and network address of the tick. We use your number only to send the messages in the program you opted in to, and we keep the consent record only to prove that consent and to honour opt-outs.
• Opt-in (express consent): You opt in by checking an SMS consent checkbox — unchecked by default — when you create an account or register for a tournament and provide your mobile number. Consent is not a condition of using the service.
• Program 1 — Event alerts (transactional): if you tick the event-alerts box, PlanMyPickle sends match alerts, court assignments, score-confirmation requests, and event reminders for tournaments you organize or have registered for. Message frequency varies with tournament activity — typically only on event days when your matches are about to start.
• Program 2 — Tournament alerts (marketing): only if you also tick a separate, unchecked-by-default box labelled “Text me about tournaments and leagues near me from PlanMyPickle, up to 4 messages a month. Consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to end, HELP for help.”, PlanMyPickle sends promotional texts about upcoming tournaments and leagues near you that are listed on PlanMyPickle — up to 4 messages a month, 9 AM–8 PM Pacific. PlanMyPickle is the only sender. We record when you ticked the box, the wording you saw, and the address it came from as proof of consent. Organizers never receive your number.
• Message and data rates may apply.
• Opt-out: Reply STOP to any text to unsubscribe (or switch off “Tournament texts” in the app). Reply HELP for help.
• Mobile phone numbers and messaging consent are used solely to deliver the messages you opted in to and are never shared with third parties or affiliates for their marketing.

Emails from clubs

If you're a member of a club on PlanMyPickle, the club's owner or co-owners can send emails to their members (for example, news, open play times or event invitations). About these emails:

• Who gets them. Only members of that club, and only at the email address you sign in with and have confirmed. Through club emails, a club can't email an address it typed in or imported, and it never sees or exports your email address. No other club can reach you through another club's member list.
• Opens and clicks. A club can choose to count opens and clicks. When it does, the email contains a tiny 1×1 image and its links go through a short redirect. Both are on our own domain (planmypickle.com), not an outside tracking service. We record only whether and when an email was opened and which of its links were clicked. We don't record your IP address, location or device details.
• Clubs see totals, not people. A club sees numbers like "120 opened, 34 clicked", plus clicks per link. It never sees who opened, who clicked or who unsubscribed.
• Opens are approximate. Some mail apps (for example, Apple Mail with Mail Privacy Protection) load every image automatically, and some block images. If your mail app blocks images, opens aren't counted at all. When a mail provider's image proxy fetches the image for you, we note only that it came from a proxy, so it isn't counted as you reading it in person. Link-scanning services that check links for safety aren't counted at all. Clicks always go to the right page.
• Turning them off. Every club email has an Unsubscribe link at the bottom. You can unsubscribe from just that club or from all clubs, and mail apps that offer one-click unsubscribe use the same link. In the app you can also turn off "Emails from <club>" on the club's page, or open Settings → Emails from clubs, where each club has its own switches and "Stop all club emails" turns them all off. Receipts and booking emails about things you did yourself still arrive.

Sharing

We share data only with service providers that help us operate the platform (our cloud hosting and database; Resend to deliver email; OneSignal to deliver app notifications; our SMS delivery provider; and Stripe for payments), and only as needed to provide the service. We do not sell your personal information. A club can also connect its own tools (for example its door system, website or member database) with an API key or webhooks; they receive only that club's own data — its members, bookings and payments — and member emails and phone numbers only if the club gives that tool contact access. The club chooses and is responsible for the tools it connects. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & local storage

PlanMyPickle uses only strictly necessary cookies and browser storage — the kind required to make the app work. We do not use any analytics, advertising, marketing, or cross-site tracking cookies. (Emails a club sends its members can count opens and clicks without any cookie — see "Emails from clubs".) The essential storage we use is:

• Sign-in session — your login is kept in your browser's local storage so you stay signed in between visits.
• Payments — when you pay through our checkout, Stripe sets strictly-necessary cookies to process the payment and prevent fraud.
• Notifications — if you turn on push notifications, our provider stores a token in your browser so we can deliver match and event alerts. This is only set after you grant permission.

Because we run no non-essential cookies, no cookie-consent banner is required. You can clear these at any time in your browser settings, and you can turn off push notifications through your browser or device.

Data retention & security

We keep your information for as long as your account and event records are active, and apply reasonable safeguards to protect it. Open and click records for club emails (whether and when you opened one, and which links you clicked) are deleted after 180 days, and an open or click after that isn't recorded; the rest of the per-person delivery record (that the email was sent to you) is deleted after 13 months. Only the club's totals are kept. Signed waivers are kept permanently, including after you delete your account or the club leaves PlanMyPickle: they are the club's (or the organizer's) legal record of what was agreed. You can always view and download your own copies under Settings → My waivers.

Your choices

You may opt out of texts at any time by replying STOP, and unsubscribe from club emails with the link in any of them or in the app (the club's page, or Settings → Emails from clubs). You may request deletion of your account data by contacting us.

Contact

Questions about this policy? Email support@planmypickle.com.

PlanMyPickle is operated by BiteCaddy LLC, 1111 6th Ave Ste 550, PMB 967316, San Diego, CA 92101.